Frequently Asked Questions
Where do you ship?
We currently ship to the United States, Canada, the United Kingdom, Australia, and New Zealand.
How long does delivery take?
Estimated delivery time is 5 to 8 business days from the date your order is placed.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking details.
What is your return policy?
We accept returns of unused, unworn items within 30 days of delivery. See our Return and Refund Policy for full details.
Can I cancel my order?
Yes, as long as it hasn't shipped yet. Contact us as soon as possible to request a cancellation.
How do I contact customer support?
Email us anytime at hello@loomsun.com and we'll get back to you as soon as we can.